After 4 days in Ubud, we wanted to relax on the beach, and therefore choose the Sofitel Bali Nusa Dua Beach Resort. Our stay didn’t end as planned, but we had such a great support that it became one of our favorite Sofitel hotels. You will soon read why, but first things first.
Sofitel Nusa Dua Beach Resort by drone
The Arrival at Sofitel Bali Nusa Dua
As always at Sofitel: you feel welcome! You enter the hotel to arrive in a lobby with a very special architecture. There is a separate room with the front desk which is also used as a library. But as we had a Prestige Suite with access to the Club Millesime, we were escorted to the Club for the check in. That was quickly done while we enjoyed a welcome drink. The Club Millesime was really nice for many reasons, but we’ll get back to that. Once we had our passports back, we met our butler who escorted us to our room.
Sofitel Bali Nusa Dua Prestige Suite with plunge pool
The hotel has 3 main categories of accommodation. Luxury rooms, 22 prestige suites and 17 pool villas. We hesitated a lot between the pool villa and the prestige suite. But as the prestige suite is bigger and has also a private pool, we opted for that one. The suite is basically divided in two parts. You enter in a big space with a kitchenette and a dining table, followed by a lounge area.
The other part is the bedroom with a large bed, and a sofa that can be turned into a bed for the kids. In one corner, you have a really big bath where the four of us could have easily fit. We are not big fans of bathtubs in bedrooms, but as the suite as floor to ceiling windows all along, we can understand that some people like to take a bath while staring at the pool and garden.
Finally a spacious terrace with a sitting area and a nice private pool. We were very pleased with the Prestige suite and after visiting a pool villa, we knew that we made the right choice!
Sofitel Bali Nusa Dua – Pool and Surroundings
The main pool
Kids pool with slide
Pool at night
Sofitel Bali Nusa Dua – Club Millesime
Access to the Club Millesime entitles you to enjoy breakfast, afternoon tea, apero chic and all day refreshments. For Alexandre the highlight, was the pool table where he loved playing all day long. Alcoholic beverages are being served from 5.30 to 7.30, and during this time kids are not allowed in the Club. But the hotel gives you 2 options.
The kids can either spend the time in the kids club where they will be served snacks and drinks, and at 7.30, the butler brings them back to the Club Millesime. The other option is to get the apero in the main bar. The dedicated staff will organise your favorite drinks and snacks so that the whole family can enjoy this moment together. A brilliant idea!
The Butler service at Sofitel Bali Nusa Dua
As a guest of a villa or suite, you will have a private Butler who will assist you with any request. All of them were really kind and professional and exceeded by far our expectations. They met us at breakfast to ask if everything was fine with our stay and made sure that we were happy at all times. They had the faculty to anticipate our needs and that made all the difference. Their high level of awareness enabled them to rapidly know what we enjoyed the most.
For example, one late afternoon we went to the Bali Collection and when we came home, we had to hurry up to go to the lounge before the end of the cocktail service. But on the way to our suite, we met our butler who directly said that we were on holiday and did not need to stress. He asked what he could get for us and that he will bring it directly to our suite. So instead of rushing, we ended up drinking cocktails and eating snacks by our private pool. But there is something else that made them very special, and we’re gonna see this just after a few words about the restaurants…
Cocktail hour by the pool thanks to our butler
Sofitel Bali Nusa Dua – The restaurants
The hotel has three restaurant, the Kwee Zeen located in the main building, the Cucina Restaurant, Italian style, located by the pool and Toya Beach Bar and Grill, located on the beach. Breakfast is served at Kwee Zeen and we enjoyed having it outside, the buffet was huge and we could find everything we needed. The highlight was the healthy station: pick your fruits and vegetables and the waiter will transform them into a delicious juice.
We didn’t try La Cucina but we enjoyed a Balinese beach barbecue at Toya. The food was nice but the service improvable.
Worth to mention, is that every restaurant has a dedicated area where kids can play while parents enjoy their dinner.
Sofitel Bali Nusa Dua – The Spa
One day, we enjoyed a couple massage on the beach. We felt so relaxed and rejuvenated after. We rarely have massages but in Bali they are really worth the money.
The hospital episode
So what made this stay so special? On the last day, Alex woke up not feeling well and did not come to breakfast. We thought that after a few hours of rest he would be better but that did not happen, so our butler called the hotel nurse which in turn called a doctor. He was there 30 min later and after a quick exam, said that it would be better to pay a quick visit to the hospital as it could be appendicitis.
After several exams the doctors at the hospital confirmed the suspected appendicitis and prescribed 3 days of intravenous antibiotics to avoid surgery. So instead of leaving for Singapore the next day, we extended our stay at the Sofitel and got an additional room at the BIMC hospital in Nusa Dua.
Thankfully Alexandre was in very good hands and the support we got from Sofitel was out of this world. What a nice surprise to get the visit from the butler team! They even brought a ball and flowers with a get well soon card. As you can imagine, reorganising the rest of our stay was not easy, as one of us was at the hospital with Alexandre. We stayed in touch with Miss Wu, the club Millesime manager, who did everything she could to extend our stay in the same suite, inducing a lot of extra work for her.
So, here once again a big THANK YOU to all the staff for taking such good care of us!
Visits from the Sofitel Nusa Dua team
After 3 days Alexandre was able to make the long journey home and as soon as we were in Luxembourg, we went to the hospital. The doctors couldn’t find evidence of appendicitis. So either the antibiotics worked really well or he didn’t have appendicitis at all. Either way, the doctors here will not remove the appendix if it’s not an emergency… So here we are again at square one with the risk that it will start all over again the next time we’re on the other side of the world…