For our stay in Mexico’s capital, we chose the St. Regis Mexico City.
After a 30 minutes drive from the airport, we were warmly welcomed by the doorman who took care of our luggage and brought us to the frontdesk. Check in was very smooth, no waiting time. The kids were offered a glass of water, and for us, Champagne! Hence a good start to our stay.
St. Regis Mexico City – The Room
The hotel has 15 floors, and our room was located on the 7th floor. A clerk took us to our room and gave us extensive information about all the facilities, he also introduced us to the butler. The room is great, very spacious and in addition has large windows. The equipment is state of the art in terms of lighting and communication. Each room has a butler service, and whether you need tea, coffee, or ironing a shirt, they will be just a phone call away. The bathroom was nicely appointed with a double sink and especially the shower had the perfect pressure.
St. Regis Mexico City – Pool & Spa
The pool and fitness facilities are located on the 15th floor, from where you can enjoy a nice view over the City. The fitness center is very complete. The pool is not big, but sufficient to swim a bit. The water temperature is great. There are also two hot tubs right at the window. Unfortunately, the area is too small to put loungers so you’ll have to sit on a bench if you’re not swimming. But the friendly staff will improve the experience by offering delicious little snacks.
St. Regis Mexico City – Champagne Sabering Ritual
Every wednesday evening, a special cocktail is offered by the management. The Champagne Sabering Ritual is a signature tradition at St. Regis Hotels. First of all, they will present the key staff members and saber bottles of Veuve Cliquot Champagne. Secondly, it gives the opportunity to the guests to meet their hosts and exchange with them.
A and C were offered a glass of kid’s Champagne and were very proud to be part of the event. All the staff we met was very professional and 100% dedicated to an outstanding service to the guests. Being called by the name by people we never met before shows the level of awareness they have. During our four days at the St. Regis, we and the kids were always warmly greeted when meeting staff, from the door man, to the front desk, the concierge or the butlers.
St. Regis Mexico City – Restaurants & Bars
To continue, a word about the food options at St. Regis Mexico City. For breakfast, we always used room service. Very professional and friendly, the food was always brought rapidly and was tasty.
The main bar, King Cole, is located on the lobby level. You have the possibility to sit in a cozy space inside, or outside on the terrace where you have a nice view on the Paseo de la Reforma. Unfortunately, children are not allowed in the bars after 6pm due to a Mexican regulation.
We mainly used Restaurant Diana for dinner. Most of all, service was really good, choice of food as well and the prices very fair. Starting with a bowl of delicious guacamole was always a must! The best experience was at the J&G Grill, located on the first floor. The welcome by the staff was great and the service all along the evening, outstanding, better than what we have experienced in well- known Michelin stared restaurants.
On the advice of our waiter, we started with their signature dish, the avocado pizza, followed by a grilled tuna and the special beef burger for the kids. The chocolate dessert was great as well, and to finish the meal, they brought this special attention for the kids…
St. Regis Mexico City – A paradise for children
In this context, a few words about the kids. The least we can say is that children are more than welcome at St. Regis and will get great attention from the staff.
A great surprise they had once, was to discover a tent in our room. They jumped in the air and had the best time glamping in our hotel room! Another lovely courtesy was these little cookies left in the room. Also, the children were called by their name each time, the little thing that really makes the difference.
In conclusion, our stay at St. Regis Mexico City was beyond our expectations and we can only recommend staying here if you are traveling to Mexico.
What we enjoyed the most:
• Very good english level of the staff
• Very high professionalism from every staff member
• High level of awareness regarding guest expectations
• The “we feel at home” atmosphere for both parents and kids
What we liked less:
• the view from our room
Where to find the St. Regis Mexico City:
Paseo de la Reforma 439
Colonia Cuauhtemoc Mexico City,
Districto Federal 06500 Mexico
Phone: (52)(55) 5228 1818
